Operations · Business Growth · Entrepreneurship
Stephanie Okoye
Operations & Business Growth Professional with 9+ years experience across government, consulting, digital agencies. Structural thinking. Commercial instinct. Hands-on delivery.
About
Broad range.
Real results.
"I have never waited for the right qualification to do meaningful work."
I am a Nigerian professional and entrepreneur with a career that started at eighteen and has since grown across industries, functions, and business contexts. That non-linear path is not a gap in my profile; it is the foundation of my range.
I have worked in operations management, project coordination, digital content production, client onboarding, and business support; sometimes within organisations, sometimes as a freelancer, and sometimes as the founder building the systems myself.
I operate best in environments where things need to be organised, moved forward, and delivered, where someone needs to own the details without losing sight of the bigger picture.
Career History
Nine years.
Seven roles.
Progressive experience across operations, consulting, digital marketing, and entrepreneurship — built through employment, freelance, and business ownership.
Head of Business & Virtual Executive Support
Oyili Outsourcing Company
- Founded and leads a distributed outsourcing operation delivering digital, administrative, and VA services to US, UK & European clients
- Managed executive inboxes, calendars, scheduling, meeting agendas, and follow-ups for client leadership teams
- Built operational systems, SOPs, and CRM automation workflows — improving team turnaround by 33%
- Onboarded and trained remote team members in operational systems, support processes, and internal AI tools
- Managed invoicing, costs, and service continuity across concurrent client engagements
Business Manager
Spectatus Consultancy
- Provided direct administrative and operational support to executive leadership — calendars, meetings, scheduling across multiple priorities
- Led end-to-end B2B business development — prospecting, pitching, and closing contracts across international clients
- Prepared leadership reports, performance summaries, and documentation for founder-level decision-making
- Standardised workflows across subsidiaries, reducing turnaround times and improving delivery consistency
Onboarding & Operations Specialist
Rise Capital Repair
- Coordinated high-volume client onboarding under strict compliance and activation timelines
- Coordinated documentation, contracts, and communications via DocuSign
- Built SOPs that reduced activation delays by 25% and improved client satisfaction scores
- Managed CRM records and tracked onboarding progress for leadership visibility
Brand Manager
Fly My Mall
- Led brand strategy, digital marketing execution, and website development for an international e-commerce platform
- Directed digital campaigns contributing to a 20% increase in sales performance
- Coordinated cross-functional teams across marketing, design, and technology
Operations & Projects Manager
Enugu SME Center — Government Agency
- Owned full delivery of government-led SME and economic development programmes from planning through execution
- Increased programme participation by 40% through improved operational processes
- Managed programme budgets and ensured compliance and financial accountability
- Hosted a 52-week statewide radio programme as agency public representative
- Key liaison between government stakeholders, private sector partners, and beneficiaries
Business Lead
Inspark Enterprise — Digital Agency
- Led operations and commercial strategy for a digital agency delivering web, branding, and marketing services
- Drove client acquisition through B2B prospecting, proposals, and deal closure
- Increased campaign output by 40% through improved internal coordination systems
Admin & Operations Officer
EVS Immigration
- Managed confidential client records, case processing, correspondence, and compliance documentation
- Handled invoicing, expense tracking, and comprehensive administrative duties
- Improved email campaign open rates by 23% through targeted digital marketing
Education
Academic
background
◆
Postgraduate
PG Diploma in Marketing
University of Nigeria, Nsukka
◆
Advanced Diploma
Advanced Diploma in Public Relations
BEEC
◆
Continuous Learning
Professional development through practice
Supplemented by professional certifications and self-directed upskilling in operations, CRM, and digital tools.
Entrepreneurship
Business Process
Outsourcing
Oyili
Outsourcing Company
Remote business support for companies in the US, UK, and Europe — delivered by skilled professionals based in Nigeria.
Oyili Outsourcing Company is a BPO and remote support business I founded to connect international businesses with capable, reliable professionals in Nigeria. The company serves clients in the US, UK, and Europe across four core service lines.
Building and running Oyili has required everything I have learned across my career; client management, service systems, team coordination, quality control, and business development, applied in real time, at the level of accountability that comes with ownership.
This experience gives me practical insight into the challenges that founders, small business owners, and remote teams face day to day — because I face them too.